Billing Policies

Policies for Product and Technical Support Billing Due Date
Payment will be due at the beginning of the billing cycle. The PlanPlus Online Team reserves the right to suspend the customers account if the bill is not paid. The billing date will be the same date each month. If users are added to an account during the month, a one-time prorated charge will be made for the current month. All users will be billed on the billing cycle date.

Term
Month-to-Month agreements will be considered to be in effect until the customer delivers written (e-mail) notification of the intention to cancel. The PlanPlus Online Team may choose, at its option, to let an account remain active past the due date. Accounts will remain active for 5 days following the last billing cycle. Delinquent accounts will not remain active past 120 days and your data may be deleted from our servers.

Payment
Payment is expected via credit card (Visa, MasterCard, and American Express) or EFT (electronic funds transfer).

Cancellation Policy
The account will remain active through the end of the billing month and no further payments will be due. No refund will be given for the current month of service.

Billing Policies for Professional Services

Returns
No returns will be given for monthly license fees or Professional Services rendered.

Implementation / Customization
All fees for Implementation / Customization Services will be due in advance. Work may begin on the account as soon as a Statement of Work has been agreed to and signed by customer.

Training
Minimum of 24 hours notice is requested to reschedule or cancel a training event. 

Contact Information

For questions, please contact our partner COMPLETExRM:
Phone: 801.438.3460

Attn: PlanPlus Online Team
331 South Rio Grande, Suite #203
Salt Lake City, Utah 84101