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Android

How to get it: PlanPlus Mobile 1.1.1 (v900) for Android current version available is  updated as of Nov 29, 2016 Or click below

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  1. Download the app to your mobile device. (click hereappicon
  2. Open the app, Connect your PlanPlusOnline account in the mobile app Sync Settings.
    1. Settings>>Sync Settings>>PlanPlus Settings.Connect Account
    1. Configure your Calendar Sync SettingsAndroid Mobile settings
      1. Choose a Calendar Account. This is the calendar that all PlanPlus Online related appointments will be written to during sync.
    2. Configure your  Contact Sync Settings
      1. Choose your Android Contact Account.
    3. Click “Sync”.

Nothing is syncing

  1. Check credentials.  Login successful
  2. Send logging report to support. (See Instructions below)

Some records did not sync

  1. Open the record, click “Update/Save” to refresh the last update stamp.
  2. Sync Again.  Press & Hold the sync button. Select “Re-read all data”

App is crashing on Open (varies by Android version):

  1. On the Android, open the mutli-tasking portion of the phone (usually this is holding the home button to quickly flip between open apps)
  2. On the PlanPlus Mobile app thumb nail, press and hold till you see “more info” appear
  3. Select “ClearData”,
    then restartPlanPlus Mobile and see if the issue is still reproducible.

Sync is creating some duplicate contacts or duplicate appointments. (Only a few records are duplicating) 

  1. Do any of the duplicate records have non (a-z , 1-9) characters such as <,*$,#,”,>? If so, try removing these characters and Re-sync.
  2. Disable any other sync connections you may have configured.
    1. Disable Outlook 365 cloud sync connector (See instructions below)
    2. Disable Google cloud sync connector (see instructions below)
    3. Disable or Uninstall Outlook desktop Sync utility (link to instructions below)
  3. Re-Sync.  Did it work?
    1. Still a problem? Send 3 examples of records that duplicated and 3 examples of records that did not duplicate
  4. Create a Support Ticket &/or Send Logging report to support. (See instructions in next dropdown)

Problem with Recurring Appointments or Tasks

  1. Delete recurring appointments in mobile app.
  2. Setup all recurring Appointments/Tasks in Online.
  3. Re-Sync.  Did it work?
  4. Still a problem? Send sync log to support.

Intermittent sync issues

  1. Possible problem connecting to server. Try again.

If you have a different issue please contact support.

 



HOW TO’s:

How to turn on logging and send log to technical support
In the PlanPlus Mobile app:

  1. Go to Settings > Logging and Support
  2. Mark the Start Logging checkbox
  3. Manually initiate sync. (wait for sync to complete)
  4. Go to Settings > Logging and Support
  5. Select: Email Log to Support
  6. Email to: support@planplusonline.com

How to Disable Outlook 365 sync connector

  1. In your PlanPlus Online account go to the Setup Wizard (Account>>Preferences>>Setup Wizard)
  2. In the “Plugins, Connectors, Sync & Add-ons” section click on the “Setup / Manage Your Connectors”
  3. Click on “Edit” for the sync connector you wish to remove
  4. Click on “Remove”

How to Disable Google Cloud sync connector

  1. In your PlanPlus Online account go to the Setup Wizard (Account>>Preferences>>Setup Wizard)
  2. In the “Plugins, Connectors, Sync & Add-ons” section click on the “Setup / Manage Your Connectors”
  3. Click on “Edit” for the sync connector you wish to remove
  4. Click on “Remove”

How to Disable Outlook desktop Sync utility

  1. Click on PlanPlus Online Sync Setup
  2. Click on Settings
  3. Click next then “Configure”
  4. Click on Applications (2nd tab) and uncheck all 3 boxes (Contacts, Tasks, Appointments)
  5. Click apply then OK
  6. Click Next-
  7. On this page select “Sync Manually”. Click Next
  8. Click Finish

How to Uninstall Outlook desktop Sync utility

  1. Open your Control Panel
  2. Click on Programs & Features
  3. Right Click on “PlanPlus Online Sync”
  4. Click “Uninstall”

How to Delete Individual duplicate contacts, tasks, and appointments
In PlanPlusOnline web account:

  1. Search for duplicate records by name.
  2. Click on the 3 yellow dots to the left of the duplicate record
  3. Click “Delete”
  4. Repeat for each contact.
Q: How far back does the mobile sync pickup appointments and tasks?
A: All records should sync.
Q: Can the Mobile sync multiple calendars from one device?
A: Yes. You can set one calendar as the “Default Calendar” to sync appointments to but you can select multiple calendars to pull appointments from.
Q: Do the Categories sync?
A: Yes
Q: How Frequently does the mobile app sync?
A: Manually triggered sync (for now).
Q: What triggers a sync on mobile?
A: Manual trigger.
Q: Does the mobile app sync attendees?
A: No.
Q: When I’m INVITED to an appointment will it sync to my mobile calendar?
A: Yes.

Bugs/known limitations:

  • Sync Timeouts on large data sets. Fix pending, please report these to support.
  • Not supporting accents on non-english characters.
  • Edits to single instances of Recurring Appointments may not sync properly

 

Recent Fixes:

  • Version 1.1.0 (Build 899) (Released 11/29/16)
    • Auto-sync (every 15 minutes; changes on device transfer immediately). The option is on the main setup screen for PlanPlus. If upgrading, hitting Sync should prompt the first time like in PPMI.
    • Missions/Values sync now working
    • Calendar/Task deletes should sync properly now.
  • version 1.0.5 (Build 894)
    • Fixed an issue where a sync with app would trigger past invites from Exchange to re-send if syncing to that native account
    • Fixed an issue where a daily note created in PPMA would duplicate
    • Other general fixes
  • version 1.0.2 (Build 881)
    • Fix for Last Sync Time to use correct preference value for display
    • Fix for app crashing at the wizard screen
    • Fix for issue where we would show future tasks or non-dated tasks in today list
    • Fix for an issue where we would show completed records on today screen
    • Various crash fixes
  • Version 1.0.1  (Build 854)
    • Tasks not prioritizing correctly
    • Appointments created by other users are now syncing – 3/7/16

If you are experiencing other issues with sync please contact support.

To Return to the Main “Getting Started with Sync” click here