Check out our New Sync Setup Wizard (Click Here)


**Last Updated Nov 18th, 2016**

planplus-banner-mobile-phone-300Beta for NEW Mobile Apps & Sync Features: 4 new mobile and sync related apps now available for Beta Testing.
Over 4500 people have now downloaded the mobile apps and participated in the sync beta.

The most common problem people face is related to proper setup.  Please submit ALL issues to us.

Tips for Success:
1. Setup ONE sync connector at time. We are introducing numerous sync options. Some customers may desire to use more than one (ie, PlanPlus Online Google, AND PlanPlusOnline to iOS).  This is OK to do this. However, we strongly recommend that you setup ONE sync connection and fully test it to ensure you are satisfied with your sync before setting up 2nd sync connection.

2. Follow the setup instructions.

What kinds of problems might I see?
We have created a section on each of the separate product pages with troubleshooting tips and “known issues”.
Sync Connectors (Google & Microsoft 365/Exchange)  Mobile Apps (Android & iOS)
1. Only one instance of a recurring task will sync.

2. Recurring Appointments. Due to differences in how Outlook, Google, and PlanPlusOnline handle Recurring appointments, it is best to setup your recurring appointments IN PlanPlusOnline and allow them to sync Out to the other applications.

What other changes are planned before “BETA” label is removed?
Before we complete the beta process we plan to:
-Complete Planning features in mobile app.
-Add automatic sync timer on mobile apps. – Now Complete!

 

Check out our New Sync Setup Wizard (Click Here)

  • Other Notes:
    • Planner accounts, you will see Contacts in the app and not in your online account.  Contacts will function in the PlanPlus Mobile app, however they will not sync back to your Online account.  This is not a bug, per-se, of the app, simply a subscription limitation. After Beta, planner accounts will no longer sync contacts.

    TO GIVE FEEDBACK
    If you are experiencing an issue not identified above, please report it here.
    1. Please identify which product(s) you are using.
    2. Specifically, what is not syncing that should be?

    PlanPlus Online Beta Testing Feedback Form

    If you have problems,  please contact our Customer Success team as soon as possible and will get your account back to a happy place.