For many small businesses adding another expense can be a burden—especially when it seems like a well-organized spreadsheet can do the trick. But there are a few tell-tale signs that can help you determine why a CRM is the next best step for your small business. Customers are assets to be cared for and nurtured [...]
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How do you figure out the return on investment (ROI) of CRM software? We recently asked sales representatives who were using PlanPlus Online: “What percentage of your sales occurred because of a significant contribution from your PlanPlus Online CRM?” The results showed that more than 30 percent of their deals were attributable to their CRM. [...]
