When we talk about company culture or organizational culture, at its simplest level, we’re talking about “How we do things around here.” It can be difficult to be aware and objective about your company culture— because employees adopt your culture by observing you and other co-workers. Sometimes their interpretation of your culture is not [...]
Everyone has two jobs to do: Do your work. Improve your work. How to improve your work In order to improve your work you must eliminate waste. To figure out what waste is in your company, ask the question whether the work or activity you’re doing is valuable to the consumer. In other words, would [...]
One of the keys to growing your sales is to figure out exactly who you're selling to and who are your best customers. If you focus on selling to more ideal customers and less to non-ideal customers you'll be more effective in your selling and you'll have better results. If you're like most people, this [...]
You only have so many hours in a day, so your sales team should focus on the best leads. A core principle of effectiveness is based on the idea that there’s just not enough time to do everything that you want to, so you must prioritize your activities based on which ones will get you [...]
If you're aware that your business could use a process, such as a sales process, and you're sure that technology, such as a CRM, could be the answer, you need to pause first. Before you make that leap to technology, start with two essential low-tech tools. Let me explain... Many times, when we find an [...]
Let me share with you a piece of time-saving and frustration-eliminating advice: You need to establish and write down the process you use for everything you do more than twice. In fact, you need a process for making processes! For example: Have you ever had to listen to yourself repeat the same instructions over again [...]
Mountain climbers have known it all along: Reaching the top involves performing three steps over and over again. These are the same steps that will help you implement and manage change in your company. Not far from our downtown Salt Lake City offices are the Wasatch Mountains that offer world-class skiing and several of the [...]
If you are part of a growing company, you need a centralized database to be successful. There are many reasons that you might decide you’re ready for a centralized database and many benefits that you’ll get out of having one. You’ll be able to: Find information more quickly. Simplify your IT infrastructure. Have more accurate [...]
Scope creep can sneak up, morph, and destroy a project. Here’s how it occurs, and how to keep it at bay. Have you ever had a project that seems to be getting bigger all the time? At first it was manageable, but now it seems that everything, including the kitchen sink, has been tossed in? [...]
Effective communication is the real work of leadership—and a skill you can learn. Learning how to engage Assertive Respectful communication will improve every aspect of your life. Do you have any processes that aren’t yielding the results you were hoping for? Most of us do, right? S0, what do you do about it? Is it [...]
Every change, large or small, presents known and unknown opportunities and dangers. If you’re currently leading an organization or team through a change, being able to identify and articulate these opportunities and dangers is essential. How do you go about identifying these? By working with your group on an ODI list. With an ODI list, [...]
What happens when everyday, every employee’s behavior, attitude, and practices bring you closer to your strategic objectives? Then you have a “Process Culture.” Here are the 5 ways you can develop your Process Culture. What's a Process Culture? If you’ve ever had a Big Mac at McDonald's, you’ve probably noticed it tastes the same whether [...]
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