30 08, 2017

4 Key Steps to Change Management

2019-01-10T18:56:38+00:00

Good business process management involves ensuring that the good idea behind a change initiative or improvement is translated to employees, and their work, once the change is in place. Let’s try an experiment: Pick up a pen or pencil with your dominant hand—for example, if you’re right-handed, use your right hand. For the next 10 [...]

4 Key Steps to Change Management2019-01-10T18:56:38+00:00
23 08, 2017

How to create concise and clear process instructions

2019-01-10T18:56:39+00:00

Over the past few years, we’ve purchased furniture from various retailers. I mean the type of furniture that comes in boxes with nuts and bolts and tools—and if you’re lucky—with instructions. We’ve had wonderful experiences where it  comes out right, and horrible ones when it takes much longer than it’s supposed to—often requiring reassembly at [...]

How to create concise and clear process instructions2019-01-10T18:56:39+00:00