Blog
How to Choose a Good CRM Administrator
One of the most important decisions to make in having a successful rollout for your Customer Relationship Management software is to choose the right administrator. This seems like a simple step, and often it is overlooked or underestimated. Some organizations and particularly small businesses may think, “We don’t need an administrator” or “we will all just share the administrative responsibilities.” This is not a good policy. Having an administrator and choosing the right person for [...]
Things that Organized People Do
Are you an organized person? We hope so. Of course, there are numerous degrees of organization. If you're familiar with martial arts, you know that most disciplines will have different degrees or colors of belts based on the level of skill that a person's demonstrated. You might start out as a white belt, move to a yellow, or red, and ultimately to a black belt. How can you become a black belt when it comes [...]
What Does CRM Software Have to Do with Organizational Culture?
Organizational culture can be difficult to define because its meanings and varieties can be as numerous as the companies that exhibit it. In the most general sense, however, organizational culture represents our group behavior and our shared values. It drives the way that we interact within an organization and the way we interact with external partners, such as our customers, vendors, and community. In a previous post, we explored “The 5 Building Blocks of Culture”, [...]
The Wrong Way to Use Goals
I'm a huge advocate of goals! Goals have tremendous power. In fact, goals have the power to focus the potential of mankind. Goals have the potential to send a man to the moon, to cure cancer, and to change lives. Unfortunately, in much the same way that nuclear power can be used to power cities or destroy them, goals have the power to create and the power to destroy. When goals are used incorrectly, they have [...]
The difference between good and great systems and processes
The difference between a business that achieves consistent greatness versus a business that achieves occasional goodness is well-executed systems and processes. Creating functional and friendly systems in every department is essential in today’s business environment. It's vital that companies create user-friendly manuals and training programs to encourage individuals to put systems and processes in place in order to be better organized and more competitive. This includes goal planning task management. This allows your company to run more efficiently [...]
What Are Your Habits Turning You Into?
The habits you develop can have a huge impact on virtually everything in your life--including what you have, what you become, and the company you keep. Developing good habits can help you make positive changes in your life, and it can make a difference in how you perceive others, tackle challenges, and accomplish goals. When you become aware of your habits, you can gain control over your personal activities, dramatically improve your ability to accomplish [...]
Time Management Tips – Say No to Say Yes
Productivity is the buzz word of the business world. While it is something the average employee works toward, it can often be confused with simply being busy. Busying oneself with extraneous tasks does nothing to help the company go forward and may actually hold it back from real growth. There are few key elements of time management that are easily lost in the day-to-day tasks of business. Here are a few ways to reclaim productivity [...]
How to Build a B2B Sales Process for Predictable Customer Acquisition
Building a sales process for generating new customers in a B2B sales environment can actually be broken down in to a number of smaller processes. Each of these processes is a series of actions or steps taken in order to achieve a particular end result. By connecting the successful results from each preceding process as the beginning of the next one, a successful predictable, repeatable B2B sales system can be created. The diagram shows how each of [...]
The 5 Building Blocks of Culture
In most businesses today, everyone is familiar with the concept of “Culture” but very few people understand how a culture develops in an organization. While every company has a culture, very few organizations are proactively building a culture based on intention. You need building blocks of culture to enhance productivity in the workplace. The following list will provide you with the building blocks that you can use to direct your culture to a place [...]
The Simplicity on the Far Side of Complexity
Oliver Wendell Holmes Jr. is quoted as having said, "I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity." This is a great quote that hints at a model and a goal that all inventors, product managers, developers, entrepreneurs, leaders, and process innovators should aim to follow in creating products and processes that are not only useful, [...]